Frequently Asked Questions

What is the price of Remote Proofing?
The Remote proofing is provided free of charge to anyone using our printing services. There are no up-front or usage fees, you only need us to supply you with a user name and password to gain access to this service.

Are there any first time user recommendations?
If you are a first time user, we ask you to first familiarize yourself with our system. We have provided training resources to aide in the process. These resources are available on the training page or in the HELP menu once you login to the softproofing system.

How do I upgrade my version of Javascript?
If you don’t have Java currently loaded on your system, we have provided you with free access to this software.

Why can't I log in?
There are a variety of reasons why you might be having difficulty logging into the server. Check the server adddress and port against what we provided you. Verify your login name and password (they are case sensitive!). If your company employs a proxy server or firewall, there may be more that you need to do in order to communicate with our server and you should contact customer support for assistance.

I've lost my password!
Contact customer support. While we are unable to retrieve your password, we can supply you with a new one.

My company uses a proxy server, can I still connect?
Rampage Remote supports the use of most proxy servers. Once you've invoked the application, you'll need to bring up the preferences and specify the details of your proxy server in the appropriate panel. The settings you will need to enter should be available from your network technician.

What ports does Rampage Remote use?
Rampage Remote uses a standard web browser port (80) to transfer imagery, and a custom port (specified by us) for all other communications (for security and efficiency reasons). You will need to contact us for the second port number, which you will then specify as part of the login process. If your company uses a firewall, they may block one or both ports and you may need to contact your network technician on how to proceed.

How can I get help with Rampage Remote?
If you are unable to find the assistance you require on this website, our support department is available to assist you in any way with Rampage Remote.

How accurate is the color that I see?
Due to the large variety of different makes and models of monitors and the fact that many people don't have their monitors calibrated properly, the color you see on the monitor may or may not be exact. To help offset this issue, Rampage Remote offers the sample/densitometer tool, which can provide an accurate color reading for any point on your proof.

Why does it take a while to zoom and pan?
Rampage Remote generates images "on the fly" in response to zooming and panning, directly from the monitor proof in the production system. This means you can zoom in and pan on the actual proof, not a scaled down version of it. Every time you zoom and pan, this causes our server to generate a new portion of the image for you to look at and transfer it over the Internet to your client. Depending on your connection speed and the resolution of the proof in the system, this may take a bit of time to accomplish, which is why you may see a short lag when performing these actions.

Why can't I download my proof?
If you are unable to download your proof, you are either running Rampage Remote as an applet, or your ability to download proofs has been blocked by an administrator. Contact customer support if you need to download proofs and your access has been blocked.