A proven process and track record of performance
Our propriety, process-oriented approach allows us to deliver every job on-time. Included in this process is our quality control system, which yielded zero HIPAA violations in over 12 years.
The diversity of our capabilities allows us to produce quantities ranging from a few pieces to over a million as well as a wide variety of communications including Benefit Catalogs, Certificates of Coverage, Explanation of Benefits, Member ID Cards, Patient Handbooks, Personal Wellness Assessments, Preventative Care Materials and Provider Directories.
The services we perform include variable data programming, print and mail fulfillment. Our solutions utilize the latest technology and propriety processes to ensure Personal Health Information (PHI) is kept safe and provide detailed verification of records delivered to the post office.
Data security to help you sleep at night
Protected Health Information (PHI) is an important aspect of the communications with members of a health insurance provider. With the increase in data breaches, keeping this data controlled and secure is vital to preventing HIPAA violations.
Our IT infrastructure and development team have implemented the technology, processes, training and documentation for us to earn HITRUST (Health Information Trust) compliant status. This third-party compliance framework encompasses at least 135 security controls and 21 privacy controls that we've implemented to ensure the safety of data within our organization.
Automation and Reporting
We've invested in building a propriety application platform, called Inform247, to define the variables required to automate the print and mail production process. Our development team works with our client's internal data and process management applications to create custom software integrations to ensure an accurate flow of information.
The integrated application automation will ingest projects, validate specifications and related artwork, display them on a dashboard as well as integrate our resources to track the progress though the production cycle.
Our clients have full access to pause or cancel projects through the dashboard and resubmit new art or direction as needed.
Project reports are generated from the production data including detailed activity logs that provide our clients an audit trail with time and date completion information to verify it reached the mail stream as required.